Privacy Policy
Last updated: 9/30/2025
At Chatyr AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, business address)
- Business information (company name, website, industry)
- Account credentials and preferences
- Payment and billing information
Usage Information
We automatically collect information about how you use our services, including:
- Call logs, recordings, and transcripts
- SMS message content and metadata
- Service usage patterns and analytics
- Device information and IP addresses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI customer support services
- Process transactions and manage your account
- Communicate with you about our services and support
- Analyze usage patterns to enhance service quality
- Comply with legal obligations and protect our rights
- Train and improve our AI models (with appropriate safeguards)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With trusted service providers who assist in our operations
- To comply with legal requirements or protect our rights
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, access controls, and regular security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts may be retained for quality assurance and training purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and obtain a copy of your personal information
- Correct inaccurate or incomplete information
- Delete your personal information under certain circumstances
- Restrict or object to the processing of your information
- Data portability rights
- Withdraw consent where processing is based on consent
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Third-Party Services
Our services may integrate with third-party platforms and services. This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Chatyr AI
Email: privacy@chatyr.ai
Phone: (585) 454-3234